Service and repair

Steps to follow

If your Nevaton microphone requires repair, we are here to help and will ensure it receives the best care,

Complete the form

Please fill out and submit the SERVICE FORM

Get a RMA Nr.

We will send you a service number (RMA) and additional information.

Send your microphone

Ship your microphone only after receiving the RMA number & information.
Please make sure to add the RMA number in the parcel.
Shipping Address: Nevaton Microphones GmbH, Gewerbezone Ost-Fabriksgelände 17-19/23, 7011 Siegendorf, Austria

Service progress

1. We’ll inform you when we received your parcel
2. After checking your mic we will provide you with a detailed repair cost estimate.
3. After your confirmation of the repair we will send you a pro-forma invoice.
4. Following the receipt of your payment, we will proceed with the repairs and notify you when your microphone is being shipped back to you.

Important notes for shipments from outside the EU

For a detailed overview of important aspects when sending your microphone from outside the European Union, please visit our CUSTOMS INFORMATION PAGE.

Always come in touch with us before the shipment. We need to provide you with an RMA number (Return Merchandise Authorization) prior to the shipment
Ensure that customs forms are filled out correctly to avoid long delays and additional costs.
Nevaton microphones can not accept parcels which have not been sent correctly
Nevaton microphones can also not pay costs which occur due to wrong or incomplete custom documents.
Opt for carriers experienced in handling temporary import/export if you are not familiar with customs procedures.
Please note that we do not accept Cash on Delivery packages
Please note that we can not cover fees from incorrect shipping documents.

Some notes about repair costs

Warranty Cases: Repairs are free of charge (please refer to our warranty notes for details)
Non-Warranty Repairs: Our basic service fee is €75 including VAT + shipping, which always covers capsule cleaning and a new measurement of your microphone.
For additional repairs, you will receive a detailed quote outlining the costs
If applicable you will also receive options and costs for potential upgrades.

Contact Us

Email: service@nevaton.eu
Phone: +43 681 20662234
Shipping Address: Nevaton Microphones GmbH, Gewerbezone Ost-Fabriksgelände 17-19/23, 7011 Siegendorf, Austria

We are dedicated to providing exceptional service and ensuring your Nevaton microphone is repaired with the utmost care and efficiency!